Retail Lead in Customer Service

Position: Retail Experience Lead in Customer Service
Location: Riding Mountain (Neepawa)

Elevate the retail experience as a Lead at your store. Oversee operations, ensure exceptional customer service, and guide your team to success.

The Retail Experience Lead plays a crucial role in daily operations and team management. With at least two years in retail and a high school diploma, you'll be responsible for opening and closing tasks, customer interaction, and cash management. This role emphasizes compliance, education, and maintaining high store standards to foster a welcoming environment.

Key Responsibilities:

• Open and close the retail store with alarm management

• Greet and assist customers, model exemplary behavior

• Foster relationships, suggest products, and promote sales

• Train and onboard new team members effectively

• Resolve customer complaints professionally

Requirements:

• Minimum two years' retail experience

• High school diploma or GED required

• Strong customer service skills and positive attitude

• Clear criminal record and provincial Cannabis Certification

• Ability to lift 25 pounds and stand for extended periods

Lead your team to deliver exceptional service and maintain high standards in retail operations.