Parts Advisor, Neepawa

We are currently seeking a reliable, customer-focused Parts Advisor to join our Parts Department in Neepawa, MB. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist with inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment.

Key Responsibilities  Customer & Service Support   Provide outstanding customer service in person, by phone, and via email
Support service technicians and the service team with parts-related needs
Address inquiries, check availability, and process orders accurately
Shipping & Receiving   Receive and inspect incoming parts shipments
Accurately manage outbound shipments to customers and other branches
Handle returns in accordance with company policies
Teamwork & Collaboration   Work closely with the parts team to ensure smooth daily operations
Assist other branches when coverage is needed
Contribute to a cooperative and team-driven work culture
Sales & Performance   Work toward achieving and exceeding parts sales goals
Recommend and upsell relevant parts and promotions to customers
Track sales performance and report progress to the Parts Manager
Product Knowledge & Development   Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts
Stay informed on new products and technologies
Share knowledge with the team to support a learning environment
Inventory Management   Monitor inventory levels and help optimize stock availability
Perform cycle counts and assist in minimizing stock discrepancies
Recommend stocking of high-demand items
Maximize supplier discounts through effective order timing
Qualifications   High school diploma or equivalent (post-secondary education an asset)
Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred
Strong communication and organizational skills
Demonstrated ability to meet sales goals
Technical knowledge of machinery/parts or willingness to learn
Ability to work independently and collaboratively
Willingness to travel between branches if required
Working Conditions   Must be able to lift and move parts weighing 50+ lbs
Standing for extended periods and working in warehouse settings
Overtime may be required during peak periods
About AgWest  At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.