Outdoor Retail Associate: Customer-First

Job Title: Retail Associate

Reports to: Selling Sales Manager

Wages: Hourly-Seasonal

About us: At Livingstone Outdoor, we’re passionate about elevating outdoor living with top-quality products and services. We’re committed to delivering exceptional experiences to our customers, providing support from the moment they make a purchase to throughout their entire journey, ensuring they get the most out of their products for years to come. Our team is driven by a shared goal: to help our customers make the most of their outdoor spaces and create lasting memories.

Summary: We are seeking a motivated and customer-focused individual for the Retail Associate position. In this role, you will be responsible for providing outstanding customer service, maintaining a tidy and organized store, and ensuring shelves are stocked and well-presented. We value initiative, allowing you to take ownership of your tasks and work independently. The ideal candidate will bring a positive attitude, adaptability, and the ability to thrive in a fast-paced environment.

Responsibilities

• Provide excellent customer service by assisting customers with product selection, answering questions, and offering advice on product needs.
• Collaborate with team members to meet sales goals and provide support in daily operations.
• Maintain an organized and clean store environment, including restocking shelves, arranging product displays, and ensuring the store is visually appealing
• Participate in promotional events assisting to set up, engage customers, and ensure smooth operations during in-house and community events.
• Operate POS system, process transactions accurately, handle cash responsibly.
• Open and close the store as required, ensuring all procedures are followed for security, cash handling, and store readiness.

• Previous retail or customer service experience required
• Basic knowledge of current product lines is an asset, but not required—willingness to learn is essential.
• Excellent computer and phone skills (POS Systems, etc.)
• Flexibility to work various shifts, including weekends.

• Collaborative work atmosphere with a positive culture
• Employee discounts on products.
• Ongoing training and development opportunities.
• A friendly, supportive work environment.
• Career advancement opportunities within a growing company.