Specialized Roles:
Job specializations:
-
Retail
Retail Associate/ Customer Service, Customer Service Rep, Cashier
Job Description & How to Apply Below
Key Responsibilities:
- Provide exceptional customer service by assisting customers with fueling, cleaning vehicle windows, responding to inquiries, promoting products and services, and processing transactions accurately. Collaborate respectfully with Team Members to support a positive work environment and deliver a World Class Customer Experience.
- Service customer vehicles by fueling vehicles, checking oil and washer fluid levels with customer permission, maintaining window wash stations, and ensuring customers receive prompt and courteous service.
- Stock, organize, merchandise, and maintain retail products; ensure merchandise is properly faced, priced, signed, and presented according to Heritage Co-op Brand Standards; remain informed of promotions, updates, and bulletins.
- Maintain cleanliness of the sales floor, gas bar, car wash, washrooms, exterior forecourt, and backroom areas; dispose of garbage and debris; perform general housekeeping duties including cleaning spills, sweeping, shoveling, and seasonal maintenance activities.
- Perform safety and environmental inspections; assist with opening and closing procedures including propane dispensing operations, air hose setup and storage, window washing stations, propane tank readings, and cardlock pump readings; follow all safety, WHMIS, TDG, occupational health and safety, asset protection, and security procedures.
- Operate the Point of Sale system and accurately process cash, debit, credit, and other payment methods while following established cash handling procedures.
- Completion of high school, preferred.
- Previous customer service experience is considered an asset.
- Retail, convenience store, gas bar, or cash-handling experience is considered an asset.
- Ability to work independently and as part of a team.
- Effective verbal and written communication skills.
- Demonstrated commitment to providing exceptional customer service.
- Propane certification is considered an asset and may be required.
- WHMIS and TDG training are considered assets.
- Commitment to ongoing learning and development within the retail industry.
- Ability to work in varying and extreme weather conditions.
- Prolonged standing, walking, bending, lifting, carrying, reaching, and repetitive movements.
- Regular handling of fuel, propane, merchandise, cleaning supplies, and equipment.
- Required use of all senses and adherence to safety, environmental, and customer service standards.
- Customer Focus: Provides exceptional customer service and builds positive customer relationships.
- Communicates Effectively: Shares information clearly, listens actively, and adapts communication style to diverse audiences.
- Collaborates: Works effectively with Team Members and contributes to shared goals and operational success.
- Values Differences: Demonstrates respect for diverse backgrounds, perspectives, and experiences.
- Drives Results: Completes assigned tasks efficiently, meets deadlines, maintains quality standards, and contributes to department success.
- Safety Awareness: Demonstrates commitment to workplace safety, environmental compliance, and safe operating practices.
- Accountability: Takes responsibility for work quality, accuracy, and adherence to company procedures and standards.
- Adaptability: Adjusts effectively to changing priorities, customer needs, and weather conditions.
- A competitive Compensation and Benefit Package: Our Team Members receive competitive salaries a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental and an employer-contributed pension plan, matched at 6% of salary.
- Inclusive Work Environment :
At Co-op, we embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work. - Professional Development :
We encourage our team members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation. - Additional Offerings :
Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), Team Member Fitness Rebate of up to $100 per year towards health/fitness purchases.
Heritage Co-op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a…
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