Center Operation Specialist

We are looking for individuals who want to join our Team in Lakenheath, UK

• Title:
  
  Center Operations Specialist
• Location:
  
  Lakenheath, Brandon
• Start date:
  
  August 2026
• Job-Type:
  Full Time (40 hours/week) Temporary August 2026
  - July 2027
• U.S. Citizenship Required***

Normal office/Military base environment with regular exposure to offsite or outdoor events and activities. Medium work. Up to 25% travel.

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service and maintaining a safe, friendly, and inviting environment for service members. This position also manages delivers, and may assist in designing, high-quality, self-sustaining, and cost-efficient programs, events, and activities in locations surrounding the Center(s). It provides valuable, engaging, and memorable experiences for military service members and their families, and may also guide and administer volunteers.

• Execute day-to‑day Center operational procedures, ensuring a cost-effective, safe, welcoming, and clean environment. Monitor and maintain facilities and equipment so that they are well‑maintained and ready to use
• Enforce sanitary and food‑handling guidelines and regulations.*
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs, and services; troubleshoot to resolve issues. May direct and manage vendors.*
• Help to maintain Center operations within budget. Monitor maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational, and statistical reports as requested. Provide ad hoc reports as requested
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation, and follow‑on.*
• As directed by the Center Operations Manager or other leaders, help to plan oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media, and database management.*
• Assist with operations and programs communications and awareness. Compile and prepare announcements, stories, and photos for social media, local media representatives, and website publications, ensuring that content conforms to USO media guidelines.*
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities, and events on and off US military installations, including coordinating all functions, materials, and assets to ensure that these programs, activities, and events are effective and run efficiently
• Assist the Center Operations Manager or higher‑level colleagues in reviewing USO programs and service needs within assigned areas, including helping to research and recommend new programs and services. Implement any resulting program, event, or activity changes.*
• With key internal and external stakeholders, assist in developing, improving, and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a program resource to colleagues and oversee volunteer participation.*
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*
• Direct prospective volunteers through the application process. Help coordinate on‑job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestones/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*
• May be…