Client Accounts Specialist; Hybrid

Client Accounts Specialist (Hybrid) –
Holland & Knight LLP

We are a firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based in our global operations center in Tampa, FL, or at the Firm's Dallas office.

We are seeking a Client Accounts Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast‑paced environment and contribute to the growth and success of our firm. The individual will work with Holland &Knight’s Billing Attorneys and assistants as a liaison with clients, for the purpose of resolving client non‑payment issues to improve collection realization.

• Communicate and interact with attorneys, assistants, and clients.
• Respond to collection related requests quickly, effectively, and accurately.
• Work with peers and management on collection related requests.
• Responsible for an attorney assignment (approximately 75 Billing Attorneys).
• Manage assigned attorneys’ inventory, specifically monitoring and resolving aged invoices, credit balances, and aged unbilled work.
• Handle all aspects of client outreach (via email, phone, and/or mail) to resolve non‑payment issues.
• Communicate and report to leadership on delinquent collections and at‑risk inventory.
• Assist with the training of new team members, as needed.

• 2–5 years of work in a professional environment or 1–2 years of work as a Client Accounts Representative.
• Must be self‑motivated and possess a high level of professionalism.
• Excellent organizational, problem‑solving, and time‑management skills.
• Excellent communication skills, both oral and written.
• Excellent interpersonal skills and ability to use good judgment.
• Excellent computer skills.
• Proficient knowledge of accounting functions.
• Working knowledge of MS Office.

• Bachelor’s degree preferred but may be substituted for relevant work experience.

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well‑being. Below is a list of just some of the benefits we offer:

• Comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• Life and AD&D insurance
• Short and long term disability insurance
• Tax‑advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• Health advocacy services
• Behavioral health and counseling resources for all family members
• 401(k), profit sharing
• Pre‑tax transit and parking program
• Backup dependent care
• Senior care planning support
• Resources for individuals with developmental disabilities and their caregivers
• Paid holidays and other paid time off, including paid leave for new parents

Benefits may vary by position and office.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications.

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