Virtual Concierge Research Specialist

Virtual Concierge Research Specialist

We are seeking a highly organized and detail-oriented Virtual Concierge Research Specialist to join our team of human "Co-pilots" supporting our Solo, Family, and Executive clients. This role is crucial for ensuring the accurate and timely execution of client requests by performing thorough, in-depth research across a wide variety of topics. The ideal candidate thrives on problem-solving, quickly identifying key information, and preparing actionable summaries for our execution team.

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

• Client Task Research:
  Conduct detailed online research, data gathering, and information verification to fulfill diverse client requests.
• Vendor Sourcing:
  Research and vet service providers, contractors, and specialized businesses (e.g., home services, event planning).
• Product & Gift Sourcing:
  Locate specific items, compare pricing, check availability, and summarize purchase options.
• Travel Planning Support:
  Compile comprehensive travel recommendations, including flight, hotel, and transportation options, with cost breakdowns and booking links.
• Information Retrieval:
  Track down specific documents, contact information, or data points required for forms, applications, or personal projects.
• Data Synthesis & Reporting:
  Consolidate complex research findings into clear, concise, and professional summaries or reports.
• Preparation for Execution:
  Prepare all necessary data, forms, and instructions for advanced tasks or phone calls.
• Quality & Speed Assurance:
  Ensure all research is accurate, relevant, and completed within the client's service window (e.g., Same-Day Execution for Executive clients, 1-2 Business Day Standard Execution for others).
• Knowledge Base Contribution:
  Proactively document research methods, trusted sources, and complex task workflows to improve overall team efficiency and knowledge.

• Proven experience in deep online research, market analysis, or a similar data-gathering role.
• Exceptional attention to detail and a commitment to accuracy.
• High proficiency with search engines, comparative tools, and database research.
• Excellent written communication skills with the ability to summarize complex information clearly and concisely.
• Ability to manage multiple research projects simultaneously and meet strict deadlines.
• Familiarity with the types of tasks commonly delegated to virtual assistants (e.g., scheduling, travel, personal admin, data entry prep).

• Experience in a personal assistant, concierge, or high-touch customer service environment.
• Familiarity with efficiency or project management tools (e.g., Basecamp).
• Understanding of the needs of busy professionals and high-volume delegators (e.g., Solo, Family, and Executive clients).

The role requires approximately 4 hours per day, scheduled from 8:00 AM to 12:00 PM Kuwait Time (GMT+3). The preferred work week is Saturday through Wednesday.

• A reliable computer (at least an i5 processor) and a stable high-speed internet connection.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.

- Your First 30-60-90 Days at LTVplus:
What to Expect

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