Office Manager Brandon

Overview

Join to apply for the Office Manager Brandon role at Ace Handyman Services
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Administrative professionals with customer service experience and an engaging personality can turn those skills into a challenging and rewarding sales and customer service career. Ace Handyman Services Central Florida is a service provider for Ace Hardware throughout Central Florida, and a national leader in home improvement and home repair services. We are growing and seeking a highly organized and motivated candidate to serve as Office Manager to ensure efficient and smooth daily operations.

This role involves facilitating calls to educate customers on the services and solutions we provide, as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED. You will help manage the daily schedule and assist customers, aiming to match the right craftsmen with the right customer for a successful journey.

This is an opportunity to grow with us as we expand across Central Florida. We offer highly competitive compensation and benefits, and the chance to work with a national organization that maintains the flexibility and local feel of a franchise.

If this sounds like the right move and you meet our qualifications, we want to talk with you. Contact us today!

Offices in Lakeland and Brandon, FL

• Competitive pay ranging from $17-$22 per hour (based on experience)
• Health insurance
• Aflac
• Vacation
• Performance bonuses
• Cell phone reimbursement
• Company credit card
• Advancement and growth opportunities
• Plus more

• As an Office Manager, manage inbound and outbound customer sales/education while organizing work and project schedules for craftsmen
• Provide customers with information and advice on services, pricing, and availability
• Provide logistical support for craftsmen, including material ordering and scheduling efficiencies
• Respond to job leads in a timely manner
• Coordinate schedules and material ordering for multiple craftsmen and projects
• Utilize dispatching and schedule management software
• Return customer calls as needed and follow up with past customers
• Ensure craftsmen follow standardized service paths and internal administrative processes
• Perform paperwork and filing duties
• Assist in solving operational issues to ensure a smooth customer journey

• High school diploma or GED
• 3-5 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service and office management skills
• Excellent verbal and written communication and interpersonal skills
• Solution-focused attitude and quick on your feet
• Solid typing skills; ten-key skills are a plus
• Great multitasking and prioritization skills
• Sales and/or marketing knowledge a plus
• Quick Books Online or other accounting knowledge a plus
• Customer-facing experience a plus
• Call center experience a plus
• Experience in running an office with field-based techs in a service environment a plus

Ace Handyman Services is a franchise network of independently owned and operated franchises. Your application will go directly to the franchise owner, and all hiring decisions are made by the franchise management. Inquiries should be directed to the franchise owner, not Ace Handyman Services corporate.