Supply Chain Coordinator , multi-channel Cold Brew Coffee

Supply Chain Coordinator for a Premium, multi-channel Cold Brew Coffee Company

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

• Daily Inventory Fulfillment
  • Inventory Oversight:
    Access 3PL systems (including Amazon Seller Central) to download inventory reports and update Ops Dash Inventory Files.
  • Critical Escalations:
    Review aging DTC and B2B orders; escrow or aged orders to 3PLs for immediate resolution.
  • Order Reassignment:
    Provide order files to 3PL Customer Service teams for the reassignment of aging orders.
  • Issue Flagging:
    Identify and flag inventory or fulfillment issues for cross-functional team awareness.
• Order Lifecycle and Transaction Management
  • Order Entry:
    Enter new orders into OMS systems and the Sales Tracker (Google Sheets).
  • Non-DTC Processing:
    Handle manual order entry and invoicing for all non-DTC orders, including sample requests.
  • Invoicing:
    Review the previous day’s shipped orders in Cin7 to ensure all invoices were generated and sent.
  • System Integrity:
    Escalate orders that are not systematically closed to the respective 3PLs to ensure data sync.
  • LTL Management:
    Manage LTL (Less Than Truckload) freight booking directly on carrier and broker websites.
  • Communication Hub:
    Manage all customer, carrier, and warehouse communications related to outbound shipping via the Orders Inbox.
  • Profile Maintenance:
    Maintain CRM data and detailed Customer Delivery Profiles to ensure delivery accuracy.
  • KPI Tracking:
    Track and populate vendor KPIs and monitor operational compliance.
  • 3PL & Carrier Auditing:
    Audit 3PL and carrier performance to report variances and actively collect credits for service failures.
  • Relationship Management:
    Maintain day-to-day relationships with 3PLs and transportation vendors to provide continuous operational support.
  • Ad Hoc Analysis:
    Perform data analysis as needed to support the broader operations team.

• 1‑2 years of proven experience in a customer service or similar support role.
• Experience acting as a liaison between sales data, 3PL partners, and transportation vendors.
• Strong problem‑solving and communication skills.

• Advanced Microsoft Excel (expert use of functions such as VLOOKUP, Pivot Tables, IF statements).
• G‑Suite Mastery:
  Google Sheets, Docs, Drive and Slack collaboration.
• Digital Agility:
  Quickly learn and navigate new ERP or Supply Chain Management software.
• Supply Chain Fluency:
  Comprehensive understanding of end‑to‑end supply chain flows.
• Quality Control & Order Auditing:
  Review orders, verify pricing accuracy, and ensure data integrity.
• Process Analytical Thinking:
  Interpret complex data sets to identify trends or bottlenecks.
• Professional Correspondence:
  Excellent written English for clear internal and external communication.
• Functional Verbal Communication:
  Effective spoken English with clear, collaborative problem‑solving.
• Dynamic Task Management:
  Manage high‑sensitivity tasks and multitask under tight deadlines.
• Nice to have:
  Experience with Cin7 software and Amazon Seller Central, B2B support experience.

Schedule:

9:00 AM – 5:00 PM EST (8‑hour training period). Only shortlisted candidates will be contacted.

Entry level

Full-time

Management and Manufacturing

Outsourcing and Offshoring Consulting