Bilingual Customer Service Representative

Job Overview

Full‑time Bilingual Customer Service Representative at Florida One Insurance. Onsite location, salary range $42,600–$92,000 annually.

• Check emails and voicemails, assist clients with inquiries about policies, process changes, and manage claims in both English and Spanish.
• Field calls and welcome walk‑in customers, ensuring every client feels informed, supported, and valued.
• Collaborate with agents to provide exceptional customer service.
• Maintain a high level of customer satisfaction through problem solving and empathy.

• Strong communication skills in English and Spanish.
• Empathy, compassion, and a customer‑centric mindset.
• Problem‑solving ability and critical thinking.
• Strong interpersonal skills and teamwork.
• Flexibility and adaptability in a fast‑paced environment.

• Medical, Dental, Vision, Life Insurance.
• Competitive salary.
• Paid Time Off.

With over a decade of industry experience, Florida One Insurance Agency is dedicated to providing personalised coverage tailored to your unique needs. We pride ourselves on delivering exceptional customer service and fostering a culture of empathy and professionalism.