Customer Service Support; OMNI e-Learning Development

Customer Service Support (OMNI) for an e-Learning Development Company

1 day ago Be among the first 25 applicants.

Requirements

• Fast and accurate typing skills
• Proficiency in English, both spoken and written
• Strong organizational skills and goal-oriented motivation
• Familiarity with Zoho
• Effective communication skills via phone and tickets
• Experience with social media platforms including Instagram, Facebook, and Snapchat
• Software/platforms required:
  Zoho, Aircall

Responsibilities

The objective of this role is to provide exceptional first-line customer support by addressing simple inquiries and offering informative assistance. For more complex issues, such as password resets and technical problems, the role involves escalating these concerns to the technical team. Additionally, the role is focused on maintaining internal support for technical issues due to the need for stringent background checks and adherence to privacy policies related to sensitive driver and government information.

• Utilize strong organizational skills to manage and prioritize tasks effectively.
• Demonstrate fast and accurate typing abilities to handle customer inquiries efficiently.
• Maintain professional English writing skills for clear and effective communication.
• Apply knowledge of our products and knowledge base to provide informed customer support.
• Use Zoho proficiently for managing customer interactions and tracking issues.
• Communicate effectively over the phone to address customer needs and concerns.
• Leverage experience with social media platforms, including Instagram and Facebook, to enhance customer support and engagement.

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Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

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Mission

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

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Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

Entry level

Full-time

Other

Industries:
Outsourcing and Offshoring Consulting