Part-Time Customer Service Agent Pet Product

Part-Time Customer Service Agent for a Pet Product Company

Remote. Apply now at LTVplus.

We're looking for an experienced e-commerce Customer Success Specialist to join our team. This role is perfect for a methodical self-starter who doesn’t just follow SOPs, but proactively connects the dots between past customer conversations to ensure continuity and deliver a personalized, delightful experience every single time.

• Strong written English with excellent grammar, clarity, and tone matching a pet‑loving, approachable brand voice.
• Detail-oriented and methodical, ensuring accuracy in Shopify and customer notes.
• Empathetic communicator who personalizes every interaction rather than using templated or AI‑generated responses.
• Fast learner who can absorb training materials quickly and apply them with minimal supervision.
• Tech‑savvy and comfortable working across tools like Re:amaze, Shopify, and Google Workspace.
• Self‑managed but coachable, open to feedback, and responsive to quality reviews during the nesting period.
• 2+ years in e‑commerce customer support, ideally handling subscription or repeat‑purchase products.
• Prior experience with Re:amaze or similar platforms (Gorgias, Zendesk, Freshdesk, etc.).
• Familiarity with Shopify order management, returns, and adjustments.
• Experience working with North American or Canadian brands preferred.

• Manage customer communication through Re:amaze, ensuring all responses are personalized and reference past interactions.
• Review previous order notes and conversation history before responding to ensure continuity and empathy.
• Update Shopify notes and order information accurately after each interaction to avoid missing details on repeat orders.
• Respond to Facebook comments and social messages promptly and professionally.
• Escalate recurring or complex issues to the internal team with clear notes and recommendations.
• Maintain and continuously reference updated SOP documentation and quick‑reference “cheat sheets.”

Chargeback experience; extended e‑commerce knowledge or experience beyond normal customer service; having a dog and/or dog knowledge is beneficial.

Weekdays and weekends. Part‑time hours between 6 AM – 4 PM MST.

• A reliable computer (preferably younger than 3 years) and a stable high‑speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome.
• A quiet, cozy workspace to handle calls and chats like a pro.