Veterinary Guest Services Representative

Veterinary Guest Services Representative Fetch Specialty & Emergency Veterinary Centers is looking for an experienced, talented and caring individual to join our Guest Services Team in Brandon, Florida.

At Fetch, we are committed to providing exceptional care for pets and their owners. As a family‑ company, we take pride in offering cutting‑edge medical treatments alongside compassionate service in a warm, welcoming environment.

We are seeking a Guest Services Representative to join our team as the first point of contact for guests and their pets. In this role, you will play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks.

• Greet guests and their pets with warmth and professionalism, ensuring a smooth check‑in and check‑out process.
• Answer incoming calls, respond to inquiries, and schedule appointments.
• Provide accurate and timely information about the hospital’s services and procedures.
• Maintain accurate client and patient records in our veterinary management software.
• Facilitate communication between the medical team and pet owners, keeping them informed of their pet’s care and treatment.
• Handle payments, invoices, and any necessary follow‑up tasks related to billing and accounts.
• Assist with maintaining a clean and organized reception and waiting area.
• Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.

• Previous experience in guest services.
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Strong attention to detail and organizational skills.
• Comfortable handling emotionally charged situations with empathy and professionalism.
• Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
• A passion for animals and their well‑being.

• Health Care Plan (Medical, Dental & Vision)
• Paid Family Leave (Maternity, Paternity)
• Safe Harbor 401K with Company Match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Personal)
• Holiday Pay
• Short Term & Long Term Disability
• Employee Assistance Program (EAP)
• Team Member Pet Wellness Plan
• Team Member Pet Discount
• Continuing Education
• Uniform Allowance
• Tuition Reimbursement