Recovery Payment Specialist Private Equity Firm

Recovery Payment Specialist for a Private Equity Firm

2 days ago Be among the first 25 applicants

We are looking for a highly professional, sales-oriented, and empathetic specialist to support the European Wax Center. This role is a blend of financial recovery, proactive retention, and administrative coordination. The ideal candidate will have a refined communication style and the ability to handle sensitive financial conversations with grace and professionalism.

• Communication Excellence:
  Exceptional verbal and written communication skills with a polished, professional tone.
• Sales Background:
  Proven experience in sales or telemarketing, specifically in overcoming objections and closing package renewals.
• Empathy & Professionalism:
  Ability to remain calm and empathetic when discussing failed payments or scheduling conflicts.
• Detail-Oriented:
  High level of accuracy in managing "Suspended Payment" lists and tracking client package usage.
• BPO/Industry
  
  Experience:
  
  Previous experience in a BPO environment or the beauty/wellness industry is highly preferred.

• Appointment Management:
  Proactively confirm upcoming appointments to minimize "no-shows" and same-day cancellations, ensuring the center’s schedule remains optimized.
• Payment Recovery:
  Reach out to clients regarding failed credit card transactions (Suspended Payments) to resolve billing issues and secure outstanding funds.
• Package Retention & Sales:
  Identify users with only one or two services remaining on their current package. Use a consultative sales approach to offer promotions and successfully upsell new service packages.
• Empathic Communication:
  Handle sensitive payment and scheduling discussions with empathy, ensuring the client feels valued while maintaining the center’s business interests.
• Adaptive Support:
  Manage ad hoc administrative or client-facing requirements as the campaign maturing and evolving.

Between 9 AM - 9 PM EST or Mountain Time

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.