Seasonal Customer Service Agent Flower Delivery Service

Seasonal Customer Service Agent for a Flower Delivery Service

Join to apply for the Seasonal Customer Service Agent for a Flower Delivery Service role at LTVplus

• Respond to customer inquiries and requests in a timely, professional, and courteous manner.
• Identify and assess customer needs to achieve satisfaction and provide solutions.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve customer complaints or problems, escalating complex issues when necessary.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies set by the campaign.

• At least 2 years of experience in customer service or related field.
• Proficiency with customer support software (e.g., Zendesk, Intercom, Gorgias) and ability to learn new tools.
• Excellent verbal and written communication skills.
• Strong active listening and problem‑solving abilities.
• Patience, empathy, and a customer‑first attitude.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent.
• Proficiency with computers and high‑speed internet connection.