Government Programs Customer Service Representative

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed.

Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.

As a Government Programs Customer Service Representative, you will play an important part at Maximus in Brandon, FL, United States.

This role is for the Government Programs Customer Service Representative role at Maximus.

We are seeking a motivated Government Programs Customer Service Representative to join Maximus in Brandon, FL, United States.