LensCrafters - EyeCare Advisor

GENERAL FUNCTION

The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the Lens Crafters Experience. Ensures all patients receive the highest quality optometric care and delivers the store's key performance indicators by integrating the brand story and ensuring flawless execution of the patient experience.

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with optician, managing doctor or retail management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS terminal inputting customer/patient and prescription information with accuracy and attention to detail.
• Collects proper payment following company security procedures and retains proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers "One Hour" processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company guidelines.
• Maintains a safe working environment for all associates and patients.
• Quickly responds to changes in store promotions with appropriate staff communication, graphics, and point‑of‑purchase materials.

• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle, and budget.

• Performs all pre‑examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Utilizes clinical and product knowledge to provide coaching and guidance to patients on the care and handling of contact lenses.
• Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.

• High school graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash register, computers, and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan to complement a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, disability, religious preference, age, or any other characteristics protected by law. Native Americans in the United States receive preference in accordance with Tribal Law.

This posting is for an existing vacancy within our business.

If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email HRC