Hospital Access Navigator; RN - Sat, Sun, Mon
Job in
Brandon, Hillsborough County, Florida, 33508, USA
Listing for:
Trustbridge
Full Time
position
Listed on 2025-12-31
Job specializations:
-
Healthcare
Healthcare Management, Healthcare Administration
Job Description & How to Apply Below
Position: Hospital Access Navigator (RN) - Sat, Sun, Mon 8am-8pm
Suncoast Hospice, a member of Empath Health is currently seeking a Hospital Access Navigator (RN) to join our team. This role covers all hospitals in Hillsborough county.
The Hospital Access Care Navigator is an integral component of the leadership access team within the Admission-Care Navigation Department and has oversight of the day to day work completed by the Access Team staff members. This position assumes responsibility for conveying the Mission/Vision to the hospital served by Empath Health. For all service lines, the Hospital Access Navigator is directly responsible for compliance with governing state and federal regulations and standards of care guidelines of outside accreditation agencies.
This individual has the primary responsibility and authority for maintaining quality of patient care and overall results in accordance with the organization’s objectives and policies through planning, coordinating, implementing, and evaluating the services provided to patients and families.
JOB DUTIES/RESPONSIBILITIES
Thought Leadership
: promotes and models the mission and vision of Empath Health, making decisions that are aligned with the organization’s business goals & objectives, industry trends and external forces.
Responsibility
Performance Standards of Excellence
Aligns access team activities with organizational mission, vision, goals and strategiesLeads access team in development and successful integration of cascading goalsIdentify efforts or actions that will have the greatest strategic impactResponsible for access team conversion rate and KPIs within hospitals assignedManages the access team’s productivity along with assumes responsibility for actively contributing in process improvement efforts.Ensures patient satisfaction and responsibility for access team’s CECs and customer experiences.Demonstrate solid knowledge of the differences involved in Medicare, Medicaid, insurance benefits with all Empath Health programs.Demonstrates sound business acumen
Ensures access team decision making and care reflects knowledge of and compliance with agency policies & procedures and governing regulatory bodiesIdentifies and integrates diverse ideas and perspectives in order to generate effective solutionsDemonstrates an understanding of key financial indicators and metrics necessary to measure and improve performanceOperationalize financial/metric analysis to appropriately guide business decisions promoting financial successCompares departmental performance to industry benchmarksDevelop Action Plans and processes to improve sub-optimal quality and identify gaps or opportunities to improve levels of service to customers, according to agency policies.Partners with key hospital partners to strengthen relationships and establish Empath as a preferred provider.Engage and visit hospitals in collaboration with Business Development and Programs.Assists with hospital access to all Empath service lines.Serve on committees within the hospital settings to further Empath exposure, education and initiatives.People Leadership
Leading, developing, retaining best talent and working collaboratively with others
Responsibility
Performance Standards of Excellence
Inspires and fosters staff engagement
Defines a clear role and direction for the access team consistent with the organization’s mission, vision strategies and directionEmpowers and inspires others to engage in a broader vision of the organization, ensuring customer service excellenceCreate an environment in which people do their best workAdaptive leadership style that meets the needs of different individuals and situationsTalent Optimization/Oversight
Works closely with the Access Team staff member, including oversight of day to day activities to drive results.Accurately identifies strengths and development needs in othersPromotes teamwork and sets standards for exceptional performance, service, and overall resultsEstablishes processes that promotes learning from other people and collaboration, both within and across departmentsResponsibility
Performance Standards of Excellence
Leadership & Communication
Leads change management assuring staff/access team knowledge,…
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