IT Change Management Lead; Hybrid

IT Change Management Lead (Hybrid) – Holland & Knight LLP

We are a firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

Our IT Change Management Lead will be responsible for overseeing the firm’s technical change management process, ensuring that all proposed changes to systems, infrastructure, and applications are reviewed, approved, and implemented in accordance with established procedures and industry standards. The role collaborates with IT, cybersecurity, and business stakeholders to refine and enforce change control policies aligned with ISO and NIST guidelines.

This position plays a critical role in minimizing risk, maintaining system integrity, and ensuring operational continuity across the firm’s technology landscape. The role is currently hybrid, requiring designated days in the office, which may change depending on future needs of the firm or industry standards.

• Oversee the firm’s technical change management process, including review, approval, and documentation of changes.
• Establish and refine change control procedures in alignment with ISO 27001 and NIST 800-53 standards.
• Coordinate with technical teams to ensure changes are properly assessed for risk, impact, and compliance.
• Maintain a centralized change log and ensure audit readiness for internal and external reviews.
• Facilitate regular Change Advisory Board (CAB) meetings and communicate decisions to stakeholders.
• Develop and deliver training and awareness programs on change management policies and procedures.
• Monitor and report on change management metrics, trends, and compliance levels.
• Collaborate with cybersecurity and compliance teams to ensure changes do not introduce vulnerabilities.
• Continuously improve the change management framework based on feedback, incidents, and industry best practices.
• Special projects and duties as assigned.

• Strong understanding of IT systems, infrastructure, and application lifecycle management.
• Knowledge of ISO 27001 and NIST 800-53 frameworks related to change control and risk management.
• Excellent organizational and documentation skills with attention to detail.
• Ability to lead cross‑functional meetings and communicate effectively with technical and non‑technical audiences.
• Strong analytical and problem‑solving skills for evaluating change requests and potential impacts.
• Experience with change management tools and IT service management platforms (e.g., Service Now, Jira).
• Ability to manage multiple priorities and deadlines in a fast‑paced environment.
• High ethical standards and commitment to confidentiality and integrity.

• Bachelor’s degree in information technology, computer science, business administration, or a related field.
• 5+ years of experience in IT change management, governance, or related roles.

• Familiarity with legal industry technology environments.
• Certifications such as ITIL, COBIT, or ISO 27001 Lead Implementer.

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Benefits include comprehensive medical (PPO and HDHPs), dental and vision plans (including coverage for domestic partners), life and AD&D insurance, short‑ and long‑term disability insurance, tax‑advantaged health care accounts (FSA, HSA), dependent‑care FSAs, health advocacy services, behavioral health and counseling resources for all family members, 401(k) with profit sharing, pre‑tax transit and parking programs, backup dependent care, senior care planning support, resources for individuals with developmental disabilities and their caregivers, and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Personal information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications.

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