Customer Service Agent; Tech Agent Software

Customer Service Agent (Tech Agent) – LTVplus

Join to apply for the Customer Service Agent (Tech Agent) role at LTVplus.

• At least 2 years of experience in technical support.
• Technical Knowledge:
  Understanding of streaming technology, apps, and devices; strong troubleshooting skills.
• Customer Service
  
  Skills:
  
  Patience, empathy, and problem‑solving skills to handle customer issues effectively.
• Other
  
  Skills:
  
  Ability to work independently, manage time efficiently, and adapt to changes.

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote‑first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

• Provide outstanding technical support to our customers via email for our streaming platform.
• Escalate complex technical issues to specialized teams when necessary.
• Provide clear, step‑by‑step instructions to help customers resolve issues independently.
• Collaborate with the team to improve support processes.
• Stay updated on platform features, updates, and technical best practices.

• Software/platforms required:
  Zendesk.

24x7.

Entry level.

Full‑time.

Other.