Poll Worker Support Specialist

Overview

Position:
Poll Worker Support Specialist

Industry: Hillsborough County Elections Office

Assigned

Work Location:

Tampa, FL 33619

Pay Rate: $18/hr

Hours:

Monday to Friday 8:00am – 5:00pm

• Act as a liaison between Poll Workers and the Poll Worker Services and Training Department
• Process poll worker applications and payroll information
• Handle large volumes of inbound and outbound calls in a timely manner
• Answer questions and provide real-time support using webchat applications
• Follow communication scripts when handling a variety of topics
• Identify poll workers’ needs, clarify information, research issues and provide solutions via emails, phone calls and webchat
• Troubleshoot basic issues with online training activities
• Keep records of all conversations in our call center database in a comprehensible way
• Other duties as required

• Two years direct clerical experience or an Associate’s Degree from an accredited two-year degree granting college or university
• Great customer services skills and phone etiquette
• Previous experience in a customer support role
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• General office practices and procedures
• Ability to speak, read and write English
• Ability to follow verbal and written instructions
• Ability to work overtime if required (long days and weekends if necessary)
• Ability to work independently and with others
• Passing score on typing and data entry pretesting
• Possession of a valid and current FL Driver License with no more than seven points