General Manager

Join to apply for the General Manager role at Krispy Kreme

Since its founding in 1937, Krispy Kreme’s focus has remained the same — making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

As a General Manager, you are the leader of all things doughnuts at our retail location. You will be responsible for all store operations, including overseeing all aspects of production, sales, and human resources. Being the shop leader, you are involved in developing a staff of professional employees, striving to obtain maximum revenue, and ensuring both customer and employee satisfaction. Additionally, you will have a thorough understanding of production and must maintain a high level of product quality.

We are looking for leaders with a commitment to teamwork, a customer‑focused mindset, and, of course, a love of doughnuts.

• Serve as a role model for customer‑first behaviors according to company standards.
• Build a team of customer‑focused employees through coaching and performance management.
• Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
• Maintain store physical property in good working condition.
• Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
• Achieve business plan objectives and profitability according to the store operating plan and established financial goals.
• Demonstrate safety consciousness and promote store safety (e.g., shoes, floor cones).
• Maintain a high level of store sanitation and cleanliness.
• Handle any customer complaints or concerns in a timely and professional manner.

• 4+ years of experience in a QSR or retail environment in a manager capacity.
• Ability to work all necessary schedules, including holidays and weekends.
• Effective written and verbal communication skills.
• Commitment to nurture an equitable, unbiased culture that empowers employees to showcase their originality.
• Clean driving record (3 years).
• Able to meet DOT Medical Examiner Card eligibility requirements.
• Travel requirement: 0‑10%.
• Authorized to work in the U.S. without sponsorship.

• Exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
• Exposure to internal and external environmental conditions, including fluctuating temperatures and noise levels.
• Exposure to known allergens, such as nuts.
• Adherence to dress code policy applicable to the role.
• Noise from production and/or processing areas.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Weekly pay
• Career opportunities—coming as we grow!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401(k) plan
• PTO
• Company events
• Education reimbursement
• Adoption assistance
• Life insurance
• FSA/HSA plans
• Pet insurance

• Loving People:
  Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:
  Sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose shines through Acts of Joy and community fundraising initiatives.
• In the U.S., we donate unsold doughnuts to local food banks, partnering with Feeding America and Convoy of Hope to distribute donations to people in need.
• In 2022, we helped community groups raise $40 million globally. Last year we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet:
  We conduct a multi‑year global GHG emissions assessment to set goals for reductions and work on reducing food waste, animal feed, and composting programs.

At…