Manager Comm & Load Mgmt. Programs

Power up a career with us. Our people are our greatest investments.

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.

Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.

The Mgr Comm & Load Mgmt Programs is responsible for managing the development, implementation, and operations of Commercial programs and all Residential Load Management and Demand Side Management (DSM) programs. Interacts frequently and develops partnerships with internal departments to conceive, organize, and implement new and innovative programs and services. Ensures existing products and services are effectively managed and marketed. Responsible for providing leadership and advising the organization, creating an environment that promotes internal and external collaboration necessary to meet corporate objectives, departmental goals, and achieve Florida Public Service Commission (FPSC) approved DSM Plans.

Provides team members with the resources, training, coaching and leadership.

Manages execution of tactical initiatives for the Commercial programs and Residential load management programs to establish new and innovative customer partnerships, grow customer participation and increase customer satisfaction. Uses AI and AI-enabled systems to improve program efficiencies and the customer experience. Utilizes design-thinking innovation and methodologies for creating new customer offerings and adjusting current programs. Leads customer research initiatives to inform future product development and service enhancements, ensuring alignment with customer needs and evolving trends in the market.

Leads a customer-focused, knowledgeable and empowered team capable of meeting the competitive challenges within their respective responsibilities. Fosters a collaborative, inclusive and diverse work environment. Responsible for management, direction, training, and development for the Commercial programs and Residential load management program teams.

Utilizes data analytics and customer feedback to assess program effectiveness, identifies improvement areas, and adjust program offerings as necessary to drive higher engagement and operational efficiency. Coordinates the development and preparation of all quality standards for the Commercial programs and Residential load management programs. Oversees administrative aspects of these programs including customer enrollments, budget, and timely and accurate accounting. Tracks, documents and reports on key performance indicators including but not…