Product Tech

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The Product Technician completes minor furniture repairs on all types of product damage, including handling or damages that may occur with furniture purchased from Home Store during transit. Types of products included are case goods, upholstery and leather goods.

The Warehouse Technician is primarily responsible for the repair of case goods, leather and upholstery furniture. On occasion there may be a need to travel to customer’s homes to assist with warranty, manufacture defects and damaged furniture and reporting back to Home Store with all findings.

The Warehouse Technician is accountable for the repair of case goods, leather and upholstery furniture in an effective and timely manner according to Ashley Home Store SOPs. The Warehouse Technician is accountable to keep his work area/shop clean and organized in order to operate in a Lean and safe manner.

• Repairs with little guidance on all product types.
• Completes all repair types of entry level with additional skills requirements.
• Performs minor repair on top of surface of case pieces and tables.
• Performs solid color paper/side refinishes.
• Performs small corner damages that requires rebuild.
• Has general understanding of spray booth set up and use.
• Performs advance replacement part repairs.
• Communicates any maintenance of tools, parts and hardware needed as well as keeping repair area/shop clean.
• Helps to inspect damaged product and conveys if it can be repaired to like new conditions.
• Works with warehouse personnel on techniques of minor touch up on products during the inspection process.
• Documents and follows through on reoccurring product damages.
• Assists other technicians.
• Accurately reports situations that occur when repairs can not be completed.
• Must be able to assess damages to determine the most efficient way to repair them.
• Identifies damage, loss or surplus of goods and materials stored in the warehouse.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Complies with safety regulations and maintains clean and orderly work areas.
• Maintains proper safety usage of all products that are used within the department.

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders.

We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.