Veterinary Referral Coordinator
Listed on 2025-12-31
-
Outdoor/Nature/Animal Care
Animal / Pet Care, Veterinary
Fetch Specialty & Emergency Veterinary Centers is seeking a dedicated and detail-oriented Referral Coordinator to join our Guest Services team in Brandon, Florida.
Fetch Specialty & Emergency Veterinary Centers is a family-owned network of hospitals dedicated to world-class veterinary medicine and hometown care. We're proud of our compassionate, collaborative culture and our strong relationships with the veterinary community. Right now, we're looking for a Referral Coordinator to help us strengthen those connections and ensure an outstanding experience for both our guests and our referring partners.
WhatYou'll Do
The Referral Coordinator combines exceptional guest service, a concierge-like approach, and detailed organizational skills to enhance the experience of our referring community. The Coordinator ensures a seamless referral process, providing personalized support to veterinarians, guests, and their beloved pets.
- Serve as the main point of contact for referring veterinarians and their teams
- Provide concierge service to our guests and their pets.
- Direct cases to the appropriate Fetch service and ensure smooth communication
- Field questions about our rVetLink portal and help troubleshoot as needed
- Audit medical records to ensure thorough documentation and timely clinical summaries
- Review outside prescription requests and process insurance claims
- Look for opportunities to improve the referral experience and propose new ideas
- Associate's degree or higher in Animal Science, Medical Technology, Communications-or equivalent experience
- 3-5 years in animal health (referral setting preferred)
- Strong knowledge of veterinary medical terminology and procedures
- Excellent written and verbal communication skills
- Compassionate, flexible, and highly customer-oriented mindset
- Organized, collaborative, and comfortable problem-solving
- Health Care Plan (Medical, Dental & Vision)
- Paid Family Leave (Maternity, Paternity)
- Safe Harbor 401K with Company Match
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Personal)
- Holiday Pay
- Short Term & Long Term Disability
- Employee Assistance Program (EAP)
- Team Member Pet Discount
- Continuing Education
- Uniform Allowance
- Tuition Reimbursement
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).