General Manager

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

As a General Manager, YOU are the leader of all thing’s doughnuts at our retail location! You will be responsible for all store operations, including overseeing all aspects of production, sales, and human resources. Being the shop leader, you are involved in developing a staff of professional employees, striving to obtain maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products.

We are looking for leaders with a commitment to teamwork, those who have a customer-focused mindset and of course……those that LOVE doughnuts.

• You serve as a role model for customer-first behaviors according to company standards.
• Building a team of customer-focused employees through coaching and performance management.
• Responsible for ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
• Ensure all store physical property is in good working condition.
• Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.
• Achieving business plan objectives and profitability according to store operating plan and established financial goals.
• Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, etc.
• Maintain a high level of store sanitation and cleanliness.
• Handle any customer complaints/concerns in a timely and professional manner.

• 4+ years’ experience in QSR or retail environment in a manager capacity required.
• Ability to work all necessary work schedules, including holidays/weekends.
• Effective communication skills, both written and verbal
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
• Clean driving record (3 years)
• Able to meet DOT Medical Examiner Card eligibility requirements.
• Travel Requirements: 0-10%
• Must be authorized to work in the US without sponsorship.

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Exposure to internal and external environmental conditions
• Shop – fluctuating temperatures and noise levels
• Exposure to known allergens including but not limited to nuts.
• Adherence to dress code policy applicable to role
• Noise of a production and/or processing area

* The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

• Weekly Pay
• Career opportunities- we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at

At Krispy Kreme, we focus on:

• Loving People:
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:
• At Krispy Kreme, sharing joy is at the…