Store Manager, Retail & Store Manager

Store Manager page is loaded## Store Manager remote type:
On Site locations:
223 - Brandon, Fltime type:
Full time posted on:
Posted Todayjob requisition :
R27630

Location:

Brandon, Florida If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team! Our Store Managers possess some of the following key skills:
Outgoing, upbeat, people-person, sales driven, and great organizational skills. Our Pet Experts also thrive in a high-energy environment where they work together to drive results and help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team! This may be the right opportunity for you if you are interested in making a difference in the lives of pets and their parents!

Our Store Managers are at the front lines providing friendly customer service and giving Pet Parents the best selection of pet care items! You are responsible for coaching and developing your store team to deliver World Class Service to all customers. You are responsible for insuring the well-being for all our pets, operational standards and sales goals. Your commitment to Pet Supermarket and your team will yield outstanding results for your customers, your store, and your career.
* Competitive pay
* Full-time benefits & 401K
* Vacation & Sick time
* Employee discounts
* Flexible schedule
* Room for advancement
* Working with PETS!!!
** Essential Duties and Responsibilities
**** Sales Leadership
*** Drive sales, service, and customer experience initiatives in store to achieve sales, KPIs and other store performance goals. Ensure team is completing as assigned. Teach / train team to deliver customer experience.
* Can articulate and communicate our vision, values, and priorities with our teams.
* Accountable for financial reporting and operational metrics standards for their location.
* Regularly monitor customer service and selling models within their store to ensure all staff interact with customers in a professional and timely manner; resolve all customer complaints.
* Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email.
** Customer Excellence
*** Build relationships and drive ongoing customer satisfaction, review customer ratings and action as needed.
* Focus on the customer experience, brand, and loyalty awareness by building relationships throughout the community.
* Protect employees and customers by maintaining a safe and clean store environment. Required to maintain cleanliness and well-being of all livestock including animal care and feeding. Accountable for the protection of all company assets both tangible and intangible.
* Motivate, coach, develop, and performance manage teams focusing on the expected customer experience and selling model.
* Ensure that company values are upheld and accurately represented within their store.
** Operations and Talent Development
*** Ensure Brand Standards and operational excellence are maintained.
* Manage controllable expenses and ensure loss prevention and safety standards are in place to support store profitability.
* Inventory management - Place orders within budget and appropriate to drive sales, maintain inventory accuracy, and ensure shrink goals are met.
* Manage labor hours to meet customer needs and complete all required operational compliances.
* Ensure consistent use of tools and processes and that company directives are implemented by specified deadlines.
* Responsible for execution of all training plans, new hire checklists, sales techniques, and all merchandising standards.
* Team development includes training, supervision, coaching, and ensures timely performance management (up to and including termination) including writing and delivering performance appraisals and OFIs (Opportunity for Improvement).
* Create a talent pipeline by developing and maintaining proactive staffing plans for their store. Plan and coordinate hiring (pre-screening, interviewing, and hiring); responsible for ensuring that appropriate staffing levels are consistently maintained in accordance with their staffing plans.
** Business Insight
*** Control and maximize DSOP through POS discounts, store use of supplies, employee discounts and damaged inventory.
* Review, analyze and interpret profit and loss statements. Determine areas of opportunity to improve and maximize bottom line profit.
* Plan and execute community events and partnering with various rescue agencies.
** Experience, Education, Certifications** *(List minimum required to enter the role.)
** Minimum 3- 5 years in a retail manager role or a minimum of 1 year in a Store Manager role
* Enjoy working with and around animals.
* College degree an asset
** Job Requirement
*** Ability to work a flexible work schedule which includes morning,…