Associate Team Leader

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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Join as an Associate Team Leader and support a single retail office during tax season to exceed client expectations and provide daily operations direction for the tax office.
• Begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and goals.
• Lead daily huddles and communicate essential information to office associates.
• Serve as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that aligns with H&R Block values.
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as the point of contact for onsite escalated client service concerns and resolve scheduling conflicts, with escalation as needed.

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible schedule of 40 hours per week and adapt based on business needs
• High school diploma / equivalent or higher

We invest in our people to support their total well-being. Our benefits help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support for you and your family
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility may apply)

We are committed to building a Connected Culture where trust, care, and connections help everyone feel they belong as part of a larger team. You will be part of an exceptional work environment recognized by Best Companies lists, with colleagues who support each other’s growth.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

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