Technician, Field Service - Regional; Miramar, FL

Technician, Field Service - Regional (Miramar, FL)

Join to apply for the Technician, Field Service - Regional (Miramar, FL) role at Sysmex America, Inc.

To use your skills and experience, to improve the lives of others, and to build a promising future.

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information‑management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

We currently have a great opportunity for a Regional Field Service Technician. The Field Service Technician (FST) is responsible for developing the knowledge and expertise needed to move into a Service Engineer (SE) position and service the Sysmex product lines. The FST will undergo extensive training to prepare for future SE positions as they become available. During the training period, the FST will travel frequently throughout the U.S., when not attending formal training classes for mentoring and job shadowing.

Upon completion of the training program, the FST will be utilized to supplement existing territories, support emerging territories and other field needs until they assume a permanent assignment in a U.S. service district. This includes the opportunity for relocation. The FST is expected to move into an open SE position in a service district as they become available.

• Successfully complete all training to perform the duties of a Field Service Technician (FST).
• During training, travel within service districts to work with a mentor or assist with service‑related tasks.
• Upon successful completion of the training program, provide service support in respective service districts.
• Travel during the training period may be up to 50% within the United States.
• Accept an SE or related position after the successful completion of the program.
• Demonstrate the ability to perform the following duties and responsibilities after training:
  • Install, maintain, and repair Sysmex instruments and systems, including identifying and analyzing instrument problems, repairing to meet specifications, performing pre‑installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
  • Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
  • Monitor and respond to communication devices during all scheduled times.
• Properly document all service‑related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
• Perform duties within defined service standards, including but not limited to on‑time and within labor hour goals for scheduled maintenance, demand service events, installations, and first‑visit repair rates.
• Support and provide ownership of technical issues at existing customer sites.
• Work cross‑functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base.
• Miscellaneous duties include maintaining expenses within guidelines, maintaining a high level of customer account management and organization skills, maintaining control of parts inventory and all company property, performing duties in a manner that develops confidence, promotes goodwill, and maintains or improves credibility with regard to quality of products and customer service.
• Promote effective, positive, and productive communication and teamwork between all Sysmex personnel.
• Other duties as assigned.

Up to 50% within the United States during training.

Regular exposure to risk that may require alertness, but with minimal precautions.

Moderate physical activity. Routine handling of objects 21 to 50 pounds; continuous (at least 80% of time) walking or inspections, keyboard or CRT work. May…