Customer Service Representative

Company:
Weichert, Realtors Innovations

Weichert, Realtors Innovations is seeking a professional, approachable, and customer-focused Customer Service Representative to support our daily office operations and help deliver a positive experience for clients, prospective customers, and business partners.

The successful candidate will play an important role in maintaining strong customer relationships by responding to inquiries, coordinating appointments, providing general information, and ensuring that requests are directed to the appropriate members of the real estate team. This position combines customer communication, problem-solving, and administrative support to help keep office operations organized and responsive.

We are looking for someone who genuinely enjoys helping people, communicates with clarity and courtesy, and takes pride in delivering reliable service. The ideal candidate is organized, attentive to detail, comfortable using standard office technology, and able to manage multiple responsibilities while maintaining a professional and positive attitude.

This is an opportunity for a service-oriented individual to contribute to a collaborative real estate office while developing valuable customer service, communication, and administrative skills.

• Serve as a primary point of contact for routine customer inquiries received by telephone, email, and other approved communication channels.
• Welcome customers professionally, listen carefully to their needs, and provide helpful information within the scope of the position.
• Respond to general questions about office services and direct property-related inquiries to the appropriate real estate agent or team member.
• Assist with scheduling appointments, coordinating communications, and arranging follow-up with customers and prospective clients.
• Maintain accurate customer records, contact details, inquiry notes, and follow-up information in the relevant company systems.
• Monitor outstanding inquiries and follow up as appropriate to help ensure requests receive timely attention.
• Address routine customer concerns respectfully and refer complex issues to the appropriate supervisor or team member.
• Provide administrative assistance with correspondence, document organization, data entry, and other office support activities.
• Communicate relevant customer information clearly and professionally to colleagues to support effective service delivery.
• Maintain confidentiality when handling customer information, business records, and other sensitive company information.
• Follow established office procedures and applicable policies when communicating with customers and managing requests.
• Contribute to a welcoming, organized, and professional environment that reflects positively on the company.

The ideal candidate will demonstrate strong communication skills, sound judgement, reliability, and a genuine commitment to customer satisfaction. They should be comfortable interacting with people from different backgrounds, managing routine inquiries, and learning the processes and systems used within a real estate office.

Previous customer service, administrative, or office experience is an advantage. Candidates who demonstrate the required communication, organisational, and interpersonal skills and are willing to learn may also be considered.

Success in this role means ensuring that customers feel heard, inquiries are handled professionally, information is recorded accurately, and follow-up is completed reliably. The successful candidate will help the real estate team stay organised, strengthen customer relationships, and maintain a consistent standard of service throughout daily operations.

The Customer Service Representative works collaboratively with the real estate office team to support customer communications and routine administrative operations. The position requires professionalism, attention to detail, discretion, and the ability to adapt to changing priorities while maintaining a courteous and helpful approach.

Specific work arrangements, schedule, compensation, and applicable employment terms will be provided in the job listing and discussed during the hiring process.

• High school diploma or equivalent.
• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and courteously with…