Sr. Customer Assistance Representative | Hamden, CT

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now and working toward our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The CAR Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This role is for our office located at: 2425 DIXWELL AVE, HAMDEN, CT

This is a full-time position with a starting rate of pay 17.50 / hr.

• Monday- 7:30am-6:15pm (1-hr break)
• Tuesday- 7:30am-6:15pm (1-hr break)
• Wednesday- OFF
• Thursday- 7:30am-12:30pm
• Friday- 7:30am-6:15pm (1-hr break)
• Saturday- 8:45am-1:15pm
• Sunday- OFF

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

• Take incoming calls for reservations, rate quotes, general questions and answers; provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, accounts receivable and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner; provide directions and general assistance
• Assess vehicle condition upon return; process returns, check-ins and exit kiosk transactions
• Market the company while picking up or dropping off customers in a safe and courteous manner; assist customers as needed
• Explain rental terms and conditions, vehicle features and other services; may sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and required maintenance; clean vehicle interior and exterior as needed
• Perform administrative and basic accounting tasks such as research and billing support, accounts receivable, transfer and key logs, run reports, supply maintenance, and process customer billing
• Perform miscellaneous and backup duties as assigned

• Must be at least 18 years old
• High school diploma or GED required; some college preferred
• At least 1 year of prior customer service, retail, or administrative support experience
• Valid, unrestricted U.S. driver’s license; ability to operate a motor vehicle
• Authorized to work in the United States without company sponsorship now or in the future
• Must be able to work the listed schedule; must be able to read, write and speak English

• Entry level

• Full-time

• Other

• Travel Arrangements

Equal Opportunity Employer/Disability/Veterans

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