Insurance Agency Team Manager

We are one of the top independent insurance agencies in the area. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients, have a positive societal impact through our work, and build an inclusive culture where all people can thrive and do their best work.

Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

When you join our team, you can expect:

• Competitive compensation
• Work-life balance and employee well-being
• A supportive, diverse, people-first culture and mindset
• A voice at the table to create constructive change and work on purposeful products
• Time dedicated to professional development

You’re a self‑motivated person, with a preferred minimum of 7 years experience in the insurance industry. The Team Manager will play a key leadership role at V.F. McNeil Insurance, overseeing team performance and production to ensure departmental goals are met while supporting the agency’s overall business plan. This position is responsible for managing daily operations, fostering a high‑performing culture, and serving as a liaison between staff and management to ensure alignment with company objectives.

• Supervise and evaluate team performance, assign tasks, and make recommendations regarding performance, promotions, and staffing adjustments.
• Establish and communicate performance standards and objectives; hold team members accountable through regular feedback and performance appraisals.
• Provide day‑to‑day operational guidance through both formal and informal communication.
• Recommend and implement improvements to methods, procedures, and workflows to optimize efficiency and resource utilization.
• Lead the team in achieving and exceeding departmental goals and business objectives.
• Collaborate with agency management to align departmental activities with company strategy and direction.
• Maintain positive relationships with colleagues, clients, and external partners.
• Compile, analyze, and present data and reports to management on quality standards, processes, and performance metrics.
• Identify and elevate issues or concerns to management when appropriate, including customer service challenges, HR matters, and operational needs.
• Demonstrate a strong focus on building customer loyalty and delivering exceptional service.

• Serve as a positive role model and change agent, fostering teamwork, accountability, and a culture of continuous improvement.
• Communicate expectations to staff in a clear, consistent, and concise manner to ensure understanding and alignment with departmental goals.
• Champion team‑building initiatives across the office to strengthen collaboration and communication.
• Partner with management to design and deliver training and development opportunities for staff.
• Support employee retention and professional growth through consistent feedback, coaching, and development planning.
• Participate in recruiting, interviewing, and onboarding new team members in coordination with management.
• Maintain an open‑door policy to support staff needs, questions, and concerns.
• Address and resolve workplace conflicts in a timely and professional manner.

• Motivated, goal‑oriented self‑starter with strong leadership, interpersonal, and communication skills.
• Proven ability to lead and develop a high‑performing customer service team.
• At least 7 years of progressive leadership experience in customer service or a related field required.
• Insurance industry experience strongly preferred.

At V.F. McNeil Insurance, we believe that how we operate—the way we treat clients, employees, and communities—is just as important as what we deliver. Rooted in our mission of providing quality, affordable coverage with an exceptional client…