Branch Manager Connex CU Branford, CT

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Description Are you looking to have a positive impact on people in your community? Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We’re a company with a long and successful history where trust is important and exceptional customer service is the standard. We are committed to our employees, our members, and the communities we serve.

If you want to make a difference and be part of a growing, inclusive organization, join us in our mission.

• Competitive compensation.
• Medical, Dental, and Vision coverage.
• Paid time off.
• 401K contributory plan with company match.
• The opportunity to become involved in community outreach.

A Branch Manager must provide outstanding service to all members and identify and find solutions for their financial needs in order to better their financial lives’. The person in this role is responsible for branch growth, improved profitability and member relationships through business development within the branch community and through consistent coaching and training of branch staff. Branch Manager supervises a maximum of five full time employees (directly or indirectly within their branch) typically in a lower volume branch as defined by net income or an ITM branch (branch without a traditional teller line).

Connex has a right to transfer you to other locations to perform the same or other duties, if Connex believes such a transfer is in its best interest. This transfer may be temporary or permanent and you will be notified in advance if that is to occur, except for temporary, emergent transfers to cover due to shortage or other problem.

includes the following, and other duties may be assigned.

1.Delivers and ensures branch staff delivers high quality service to members as defined by our Advocacy Promises.

2.Coaches & Leads all Branch personnel:

• Coaches sales and service skills to all branch team members. Works with other branch leaders to ensure sales & service coaching occurs regularly;
• Develops sales & service leadership skills in Service Coordinators & Assistant Branch Managers;
• Works on employee development including guidance of each person in the branches, career planning, and taking the appropriate steps with action plans when disciplinary action is needed. Has the authority to terminate any Branch personnel, according to personnel policies.
• Drives quality hiring for all branch positions.

3.Assists the VP of Branch Administration in development of goals, analyzing results, making adjustments when goals are not met and celebrating when they are. Drives this process with Service Coordinators & Assistant Branch Managers.

4.Ensures that the branch meets and exceeds its goals.

5.Assigns, coordinates, and monitors workflow and productivity to ensure high levels of accuracy, quality and quantity are maintained.

6.Drives branch reporting by working with Service Coordinators and/or Assistant Branch Managers to compile individual branch results and combining results to measure the branch’s productivity.

7.Oversees the daily operation of the Branch, according to written Branch operations standards, including adherence to security procedures;

8.Resolves member problems/responds to inquiries beyond the authority of other Branch personnel.

9.Advises VP of Customer Branch Administration on training needs and/or production problems.

10.Ensures that the branches maintain and utilize all Marketing provided.

11.Assists in maintaining adequate Member Service Staff through:

• Training support
• Filling vacancies…