Silver Resort - I.T. Manager; EXE

Job Category :
Information Technology

Requisition Number : SILVE
011104

• Posted :
  October 6, 2026
• Full-Time
• On-site

Showing 1 location

Branson West, MO 65737, USA

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-everlandmarkresort,a stunning six-story,craftsman-style,262-room retreatwhichoverlookssweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and servesasa focal pointof a major multi-million-dollar investment redefining the Branson experience.

From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is thebest way to experience it all.

Joining the Silver Dollar City Resort teamisbecoming part of a legacyof service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

The ideal candidatewillbe responsibleforoverseeing the IT operations at the resort, ensuring theoptimalperformance of all guest-facing and back-of-house technology systems. This role requires both technical knowledge,leadership and operational insight to support hotel functions and enhance the guest experience.

• Lead the hotel’s overall IT strategy and daily operations, from pre-opening through post-launch phases.
• Manage the IT pre-opening critical path, ensuring all infrastructure and system milestones are completed on time.
• Oversee implementation, management of all Property Management Systems (PMS), Point of Sale (POS) systems, and other essential back-of-house and front-of-house operational software, ensuring alignment with HFE standards and business objectives.
• Maintain open lines of communication with hotel leadership and the HFE Hospitality team to ensure seamless coordination on project implementations, system enhancements, and issue resolution.
• Lead and guide the Property IT Support team where applicable, ensuring high-quality service delivery, adherence to IT policies, and enforcement of service level agreements (SLAs).
• Track key performance indicators (KPIs) to assess and continuously improve IT support, service efficiency, and overall operational effectiveness.
• Collaborate with hotel leadership to address IT challengesimpactingrevenue, operations, or guest experience while proactively recommending solutions.
• Maintain in-depth knowledge of hotel technology systems to effectively support operators in managing and troubleshooting back-of-house and front-of-house systems.
• Oversee operational IT budgets,monitor expenses, and contribute to annual capital planning to ensure cost-effective technology investments and long-term infrastructure sustainability.
• Drivenew system implementations, upgrades, and replacements while acting as a liaison between hotel operations and the Enterprise Hospitality Technology team.
• Ensureaccuratetracking of computer hardware and software inventories to support compliance, security, and system optimization.
• Perform after-action reviews to document lessons…