Silver Resort - Banquet Manager EXE

Job Category: Food

Requisition Number: BANQU
011202

• Full-Time
• On-site

Showing 1 location

Branson West, MO 65737, USA

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat which overlooks sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort,
Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.

Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

The Banquet Manager leads all banquet service operations for Silver Dollar City Resort’s indoor event spaces, with a combined theater-style capacity of 1,416 seats, and its 555-seat outdoor event lawn. This role builds the banquet team from the ground up for opening and is accountable for banquet financial performance, staffing, service execution, and coordination with Sales and Culinary.

• Leads daily banquet operations and is accountable for service quality, guest satisfaction, safety, and financial performance, reporting to the Director of Food & Beverage.
• Owns banquet profit and loss performance, manages revenue and operating expenses, and develops and implements action plans to achieve budgeted goals.
• Builds and leads a team of approximately 24 hourly hosts, including 14 servers, four setup hosts, four bartenders, and two captains.
• Develops labor schedules based on event forecasts, guest counts, and service requirements while meeting productivity and labor cost targets.
• Recruits, hires, and trains the opening banquet team, including captains, servers, setup hosts, and bartenders.
• Develops banquet standard operating procedures, service standards, setup diagrams, and position-specific training materials.
• Receives, inventories, and establishes par levels for banquet operating supplies and equipment (OS&E), including tables, front and back bars, china, glassware, and smallwares.
• Builds and manages the banquet event order (BEO) workflow with the Catering & Conference Services Manager in Sales, including group résumé meetings, change deadlines, and post-event billing reviews.
• Plans and conducts mock events and soft-opening functions with the Banquet Sous Chef to test service readiness, timing, setups, and coordination.
• Partners with the Catering & Conference Services Manager and Banquet Sous Chef to ensure a complete handoff from Sales to Operations and accurate execution of event requirements.
• Oversees event space setup, service, and breakdown, ensuring arrangements meet BEO specifications, client requirements, and resort standards.
• Oversees the preparation and timely distribution of the Daily Event Sheet and communicates event changes to…