Director of Safety & Security

Silver Dollar City Resort - Director of Safety & Security

Job Category: Safety & Security

Requisition Number: SILVE
010853

• Posted :
  September 15, 2026
• Full-Time
• On-site

Showing 1 location

Branson West, MO 65737, USA

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat which overlooks sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience.

From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.

Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

The ideal candidate will embody a calm, steady presence and a service-first mindset, understanding that the best security is felt more than seen. They know that true safety supports, not distracts from the connection, comfort, and joy of every guest experience.

• Develop, implement, and maintain comprehensive safety and security protocols to protect guests, employees, and property across the resort's 262 guest rooms, public areas, back-of-house spaces, and 21,000 square feet of flexible meeting and banquet space.
• Build and lead the on-property Safety & Security team, including a Safety & Security Supervisor and security staff, covering recruitment, training, scheduling, and performance evaluations to ensure consistent presence across all shifts.
• Serve as the resort's primary liaison with Silver Dollar City theme park security and safety operations, coordinating protocols, information sharing, and incident response given the resort's priority-access relationship with the park and guest movement between the two properties.
• Conduct regular risk assessments, internal audits, and safety inspections across guest rooms, public areas, and back-of-house spaces to identify and mitigate vulnerabilities.
• Coordinate with the Director of Human Resources on guest claims intake and workers' compensation reporting, serving as the operational point of contact for incident documentation while HR retains case administration.
• Oversee emergency response procedures and crisis management protocols; coordinate evacuation drills, fire safety training, and first aid certification programs for staff.
• Serve as the primary point of contact with local law enforcement, fire departments, and emergency response teams during incidents or emergencies.
• Ensure accurate documentation, investigation, and follow-up of all incidents including guest complaints, employee injuries, theft, accidents, and property damage.
• Monitor security systems, including surveillance cameras, alarm systems, key control systems, and access points; investigate abnormalities and report findings to senior leadership.
• Advise resort…