ECH - Warranty Administrator

Warranty Administrator – Brantford, ON

Empire Homes is seeking a Warranty Administrator for a 12‑month contract based in Wyndfield, Brantford. The primary role involves serving as the main point of contact for homeowners after closing, handling Tarion warranty forms, and coordinating technician and trade schedules for warranty repairs.

• Receive, document, and forward home‑buyer inquiries to the appropriate trades and department associates to ensure timely responses.
• Coordinate follow‑up activities with customers, the construction team, and the warranty service team, including rescheduling and scheduling trade partners.
• Engage managers for escalations and schedule touchpoints accordingly.
• Enter and complete work orders in New Star programs.

• Minimum 2 years of customer service and/or administrative experience.
• Experience in the home‑building industry is an asset.
• Strong customer‑service and problem‑solving skills.
• Excellent organizational and time‑management abilities.
• Knowledge of the Tarion warranty process.

• Opportunity to collaborate with skilled professionals in the home‑building industry.
• Continued career growth through education support and learning & development opportunities.
• Commitment to work‑life balance and employee well‑being.

Empire Homes is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodation throughout the recruitment and selection process for any qualified application under the respective provincial human‑rights codes. If you require accommodation, please let a member of our team know; all requests will be handled confidentially.