Clinical Information Clerk

Job Type: Full-time Permanent

This posting is for an existing vacancy

Hours/Shift: 1.00 FTE, Days/Nights, 11.25-hour Shifts

Classification: CIC2

Department: Admitting/Switchboard

Salary: $29.1946 to $ 30.2966 per hour

As per CUPE Local 822 Collective Agreement

Closing Date: Monday, October 26, 2026

Description

Are you passionate about meeting new people and delivering outstanding customer service? The Clinical Information Clerk 2 role offers a unique opportunity to engage regularly with patients, families, and visitors, serving as the welcoming face of Lake of the Woods District Hospital (LWDH). In this position, you will not only build meaningful rapport but also play a crucial role in registering patients, ensuring their safe and efficient navigation through their hospital visit.

As a Clinical Information Clerk 2, you will also manage the switchboard, providing essential reception and information services to both patients and visitors. Additionally, you will be involved in pre-triage and order entry, offering valuable support to Nurses and Physicians in the Emergency Department.

Values

COMPASSION
:
We are empathetic, sensitive and understanding to the unique needs of our patients. their families, our staff and our communities.

COLLABORATION
:
We are stronger together, working as a team and with our partners to improve the health of our patients.

EXCELLENCE
:
We are committed to quality care and service excellence for every patient. We stay current on evolving science and share our expertise.

INTEGRITY
:
We are committed to honesty, confidentiality, confidentiality and trust. We act in a professional and ethical manner to best meet the needs of our patients, their families, our staff and our communities.

RESPECT
:
We embrace the strength in our diversity and treat patients, families, staff and partners with dignity. We value each individual and bring trust to every relationship.

Why Work with LWDH? In this position, there are many benefits to joining our team:

• 2 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes basic life insurance, short/long-term disability coverage, and voluntary custom options
• Hospitals of Ontario Disability Income Plan coverage that includes short-term sick pay and long-term disability
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Relocation and accommodation packages and support
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, an employee perks program, and much more!

Qualifications

• Secondary school diploma or equivalent
• Must have Medical Terminology Certificate, or be willing to complete training
• Demonstrated experience and knowledge in working with an IT based switchboard
• Experience with reception, office procedures and filing
• Effective written and oral communication skills
• Excellent keyboarding skills; minimum 35 wpm
• Ability to multi-task; versatile in changing priorities
• Ability to work under pressure with time constraints...
• Excellent organizational skills
• Effective customer service skills
• Ability to work independently and part of a team environment
• Excellent understanding of, and demonstrated ability to maintain confidentiality
• Proficient in the use of MS Office and Medi Tech software is an asset
• Ability to work shift work
• Reliable attendance record
• Ability to sit for extended periods, as well as bend, lift, push and pull

We thank all applicants for their interest but advise that only those selected for further…