Business Planning and Workforce Manager

At the crossroads of operational delivery, resource planning, and workforce architecture,
Google is looking for a Business Planning and Workforce Manager to join the Technical Infrastructure team in Waterloo, Ontario
. This is a senior, high-impact role that shapes how Google's global support workforce is planned, structured, and scaled — particularly as AI-assisted operations reshape the delivery landscape.

You'll sit at the leadership level, driving headcount governance
, supply-demand modelling
, and role architecture design across multi-regional teams. Day-to-day, this means translating complex strategic initiatives into concrete staffing plans, automating reporting workflows alongside data engineering partners, and presenting workforce trade-offs to VP-level stakeholders.

As the Business Planning and Workforce Manager
, you will lead end-to-end headcount approvals
, regular reporting cycles, and executive reviews. Working in close collaboration with Finance, HR, and Pillar Leads, you'll maintain a synchronized single source of truth for budgeted and actual headcount — including variance analysis, risk assessments, and hiring velocity tracking. You'll also build resourcing models for both volume-driven and project-based environments, translating strategic priorities into explicit staffing plans with scalable operational sizing standards across support tiers.

Beyond planning, you'll define Cloud Support's job architecture — establishing role boundaries, job families, and career expectations. You'll architect emerging roles, determine human-in-the-loop specialisations, and model the capacity dividends made possible by AI deflection
. This role also involves partnering with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards, while designing standardised metrics and self-serve operational views for stakeholders across the organisation.

Google offers a competitive compensation package for this role. The stated salary range in Canada is $142,000 – $145,000 CAD per year
, with a 15% bonus target
, equity, and a comprehensive benefits package. For more information on Google's benefits, visit the Google Careers benefits page.

Company: Google

Location: Waterloo, ON, Canada

Pay: $142,000 – $145,000 CAD/year + 15% bonus target + equity + benefits

This role operates at a senior level and spans strategic workforce planning
, operational design
, and executive engagement
. The responsibilities below reflect the breadth of impact you'll have across Google's global support organisation.

• Lead headcount governance end-to-end, including approvals, regular reporting, and executive review cycles
• Partner with Finance, HR, and Pillar Leads to maintain a single source of truth for budgeted and actual headcount, with variance analysis and risk assessments
• Build resourcing models for both volume (case/real-time) and non-volume (project/enablement) environments
• Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers
• Define Cloud Support's job architecture
  , including role boundaries, job families, career expectations, and emerging role designs
• Model AI deflection capacity dividends and determine human-in-the-loop specialisations to streamline handoffs
• Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards
• Design standardised metrics
  , capacity alerts, and self-serve operational views for stakeholders across the organisation

Google is seeking a seasoned workforce planning professional with deep experience in…