Senior Product Operations Manager

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Product Operations is the connective tissue of the product organization. We drive key cross-functional initiatives and build the processes, data, and systems that let Product Management, User Experience, Engineering, Product Marketing, Sales Operations, and other functions operate as one motion - from roadmap planning through pricing, market launch, sales readiness and renewal.

As Senior Product Operations Manager, you own the operational backbone of the product organization: the recurring business cadences that keep leadership aligned, the analytics that tell us whether the strategy is working, and the tooling that makes the whole team faster. You will run cross-functional programs, and new initiatives end to end, turn messy inputs into a clear single source of truth, and be trusted to represent the product organization in rooms with senior leaders.

This is a high-leverage, high-visibility role for someone who is equally comfortable designing a process, building a model, establishing stakeholder alignment, and driving a decision to close.

Process design & program management

• Design, and operationalize cross-functional processes across Product, Sales Operations, User Experience, Product Marketing, and Engineering — including clear ownership models (e.g., RACI) that hold each function accountable for its part of the motion.
• Run complex, multi-stakeholder programs end to end: define scope, sequence work streams, manage dependencies and timelines, and drive to decisions rather than status updates.
• Identify friction and bottlenecks in how the product org operates, and ship durable process improvements rather than one‑off fixes.

Executive reporting & business cadences

• Own the recurring operating rhythm of the product org - QBRs, steering committees, executive updates, and planning reviews - including templates, scheduling, content, and follow-through on action items.
• Synthesize data and narrative into executive‑scannable materials with a clear point of view; make it easy for leaders to make fast, informed decisions.
• Coordinate annual/strategic planning and OKR cycles: templates, deadlines, roadmap consolidation, and alignment across functions.

Analytics & business insight

• Build and maintain the metrics that define product and revenue health - ARR, NRR, retention, products‑per‑account, attach/adoption rates, and license/segment mix - and keep methodology consistent and defensible.
• Turn ad hoc business questions into repeatable analyses; segment cohorts (e.g., new‑logo vs. expansion), size opportunities, and surface the so what, not just the numbers.
• Steward data quality and definitions across the product organization so everyone is working from the same trusted…