Group Operations Consultant

Shape Group Benefits Operations in a hybrid Waterloo role using performance management, governance, and executive reporting expertise. Turn operational data into decisions that improve customer delivery.

As Business Consultant, you will support Health and Dental Claims, Plan Design Services, and Plan Member Administration. You will connect operational performance, portfolio governance, risk management, and leadership reporting. The work includes aligning priorities, advancing initiatives, and creating accountability for measurable outcomes.

• Monitor turnaround time, quality, productivity, aging, volumes, and service levels
• Build scorecards highlighting trends, risks, gaps, and required actions
• Lead monthly business reviews and operational updates
• Maintain roadmaps across transformation, technology, audit, and improvement initiatives
• Coordinate audit readiness and track corrective actions through closure

• Seven or more years in operations, consulting, strategy, transformation, or governance
• Experience advising senior leaders on complex cross-functional initiatives
• Ability to analyze operational data, trends, risks, and business impacts
• Experience building KPIs, dashboards, and decision-ready executive materials
• Advanced PowerPoint and business storytelling skills

Bring operational insight, portfolio governance, and executive communication skills to Manulife’s Group Benefits Operations team.