Technical Service Advisor at Bobcat

Drive exceptional customer service as a Technical Service Advisor at Bobcat of Brantford. This role emphasizes your tech-savvy and communication skills to elevate customer ownership experiences.

As a Technical Service Advisor, your primary focus will be on managing customer inquiries, scheduling service, and ensuring equipment is efficiently maintained. You'll collaborate closely with technicians to provide accurate repair estimates and follow up to ensure a positive service experience for every customer.

Key Responsibilities:

• Greet customers and assist with inquiries via phone or in-person

• Provide detailed service estimates and repair recommendations

• Convert customer concerns into detailed work orders

• Collaborate with technicians on service timelines

• Provide regular updates to customers on service progress  

Requirements:

• Strong customer-oriented communication abilities

• Background in heavy equipment, automotive, or dealering

• Ability to multitask in a busy environment

• Valid driver's license with a clean driving record

• Willingness to engage in training and learn new systems

Join Bobcat of Brantford and be a critical part of enhancing customer experiences through high-quality service.
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