Customer Success Specialist

The Opportunity....
ADB SAFEGATE’s functional teams are integral to powering innovation and ensuring operational excellence across the organization.

The Customer Success Specialist is primarily responsible for aftermarket sales and support for external customers by using excellent, in-depth knowledge of company products, programs, and systems. They actively seek and execute campaigns to grow aftermarket sales including spares, product upgrades, PMA (Preventative Maintenance Agreements) and service contracts while maintaining a high-level call center experience during business hours for customer support and customer orders.

You will make an impact by...

Supporting aftermarket order tracking, price quoting, and scheduling

Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes

Managing timelines and tasks to ensure schedules are met

Selling products and services

Communicating with customers to provide updates, field questions and respond to other requests

Responding to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources

Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints

Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Providing Accounts Receivable follow up on past due accounts including collections calls, tracking / recording collections data and information from customers

The talent we want to inspire has...

High school diploma and 2-5 or more years of customer service experience

Ability to work with a variety of software and database systems to manager orders, pipelines and other company processes

Ability to interpret documented rules, past practices, or instruction on a semi-independent level

Bilingual in French is strongly preferred

What's on offer
We value you and your contribution in the business. Recognizing and rewarding the impact you make is important to us.

In return we offer a competitive salary/ benefits

The opportunity to develop your career. We love to upskill and promote our staff; there's nothing better than to see someone gain a strong sense of pride and accomplishment.

A great flexible working culture with company values and behaviors that help shape your development and lead to success for you and the Company.

An international environment with opportunities to collaborate with colleagues in different countries around the globe.

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