Customer Service Specialist at Holstein

Join Holstein Canada as a Customer Service Specialist, supporting dairy producers with timely service and problem-solving. Utilize your knowledge of the dairy industry in a team-oriented setting.

In this key role, you will engage directly with members and customers, providing assistance with services, orders, and inquiries. This position emphasizes accuracy in maintaining customer and herd records, as well as timely responses to communication. Your goal is to enhance the customer experience while collaborating with the team for issue resolution.

Key Responsibilities:

• Assist members with inquiries and service requests

• Process and follow up on Herdbook transactions

• Maintain accurate membership records meticulously

• Respond to calls, emails, and texts promptly

• Research archived requests as needed

Requirements:

• Experience in customer service or dairy industry

• Strong communication and relationship-building skills

• Detail-oriented with excellent computer skills

• Bilingual French/English proficiency is essential

• Ability to work independently and collaboratively

Bring your passion for customer service and dairy industry expertise to Holstein Canada.
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