Logistics Customer Service Representative

Step into the role of Logistics Customer Service Representative with Seaway Express in Cornwall, Ontario. Deliver exceptional service by tracking shipments and resolving customer inquiries efficiently.

As a key member of Seaway Express, you will focus on delivering outstanding service in transportation logistics. Your responsibilities will include responding to customer inquiries, tracing shipments, and troubleshooting issues with a positive mindset. The ideal candidate will thrive in a collaborative team environment and demonstrate excellent organizational skills while managing various tasks.

Key Responsibilities:

• Answer customer inquiries professionally via phone and email

• Track and trace shipments, offering real-time updates

• Resolve shipment-related issues constructively

• Ensure proper entry of shipment details in the system

• Verify billing accuracy and customer pricing agreements

Requirements:

• Prior experience in customer service within logistics

• Proficient in communication, both written and spoken

• Bilingual (English and French) is an advantage

• Familiarity with transportation management software is a plus

• Strong detail orientation and problem-solving skills

Bring your customer care skills to Seaway Express and help shape a positive experience for our clients.