Customer Service Team Coordinator Waterloo

Join Care Partners as a Team Coordinator in Waterloo, Ontario, ensuring exceptional service delivery for patients and families. You'll schedule and coordinate care for our dedicated staff effectively.

This immediate temporary full-time role focuses on customer service and communication, requiring you to oversee scheduling for Personal Support Workers, Nurses, and Therapists. The ideal candidate will possess strong organizational and interpersonal skills to enhance patient and caregiver experiences. Your work will directly contribute to maintaining timely administrative functions and service delivery standards.

Key Responsibilities:

• Act as liaison for patients, caregivers, and Care Partners staff

• Receive and process routine client intake information

• Develop and manage service schedules efficiently

• Inform staff of assignment changes promptly

• Handle inbound calls and email inquiries with care

Requirements:

• One year of experience in customer service or administration

• Post-secondary education is preferred

• Proficient in Microsoft Office, especially Word and Excel

• Detail-oriented with strong communication skills

• Flexible to work non-traditional hours including evenings

Utilize your skills to foster effective communication and coordination, enhancing patient care with Care Partners.