Agent; e) bilingue de soutien à la clientèle – Affaires numériques​/Bilingual Digital Business

Job Title:

Bilingual Digital Business Customer Support Agent (Operations Customer Expert I)

Location:

Onsite at TPCA Waterloo or Remote outside Ontario. Reports to Operations Supervisor. Regular full‑time.

Education:

High School Diploma (Bachelor’s degree preferred). No travel required. Current vacancy is open.

• Provide problem resolution for Audi connect vehicle concerns, app login, and subscription purchase support.
• Utilize internal Salesforce CRM and manage customer cases, including level‑2 escalated cases.
• Handhold and work with all levels of end users, including high‑level, difficult, non‑technical, and demanding users.
• Responsible for troubleshooting customer, dealer, and vehicle issues while maintaining customer privacy.
• Identify and report chronic operational and vehicle issues related to Audi connect.

• High school diploma (Bachelor’s degree preferred).
• Excellent communication skills in English and French, both spoken and written.
• Analytical and conceptual thinking, creativity, and strategic mindset.
• Team player with strong customer‑service orientation.
• Ability to stay focused when working independently and manage multiple tasks in a fast‑paced environment.
• Computer savvy and proficiency with software applications.
• Problem‑solving and resource management skills.
• Understanding of technology and emerging tech concepts.
• Experience with basic computer networking, building, programming, or relevant technical knowledge, including VW/Audi products.
• Knowledge of vehicle electronics and passion for how systems work.

• Continuous learning and training tailored to your tenure and skills.
• Competitive salary with incentive programs.
• Positive and supportive work environment.
• Medical and dental benefits, Employee Family Assistance Program, and recognition programs.

Shift: Monday to Saturday, 8AM–8PM EST.

Teleperformance is an Equal Opportunity Employer. Accommodations are available for candidates with disabilities throughout the selection process.