Citizen Services Officer – Bilingual Service Center, Parry Sound

As a bilingual Citizen Services Officer, you will work directly with Canadians, using your judgement, communication, client focus, and information gathering skills to make a real difference in their lives.

• Answering questions and providing guidance on programs and services in both official languages, English and French.
• Conducting fact‑finding with clients, assessing and deciding on which service offerings and/or information to provide, referring clients to specialists if necessary.
• Encouraging clients to use electronic service channels and helping them do so.
• Verifying and authenticating client identity and/or supporting documentation, processing fees for service and other payments, and generating certificates, permits and similar documents for other service offerings within established guidelines.
• Receiving, screening and forwarding applications and supporting documentation and explaining where and how the client can follow‑up on the status of their requests.
• Administering oaths, and taking and receiving affidavits, declarations and affirmations.
• Travelling to offer regular or occasional outreach to remote locations.

This position tends to be attractive to highly motivated people who are quality-oriented and client-focused and who thrive in a fast-paced, high-volume environment. You will have the opportunity to use your strong communication and excellent customer service skills.