Service Supervisor in Kenora

Position: Service Supervisor at Dufresne in Kenora
Become a key player in customer satisfaction as a Service Supervisor at Dufresne Furniture and Appliances in Kenora. Lead our service team to provide outstanding support and elevate guest experiences.

Dufresne is looking for a full-time Service Supervisor to join our Kenora location. Your primary responsibility will be to ensure the highest level of customer service for both guests and vendors. The role requires managing service expenses, processing warranty claims, and facilitating effective communication with guests.

Key Responsibilities:

• Provide excellent customer service to internal and external guests

• Answer and return guest calls with professionalism

• Process Extended Warranty claims and recoveries

• Manage damaged goods and repair assessments

• Prepare the schedule for Manifest Transfers

Requirements:

• High School Diploma with 1-2 years of customer service experience

• Good computer skills and knowledge of Microsoft Office

• Excellent verbal communication and telephone etiquette

• Valid Class G Driver’s license with a clean abstract

• Ability to work well under pressure and prioritize tasks

Elevate guest experiences while managing service operations at Dufresne in Kenora.