Appointment Coordinator
Full-Time | Orillia, ON
Love talking to people? Thrive in a fast-paced environment? We want to meet you!
At Orillia Chevrolet Buick GMC, we believe great customer service starts long before a customer arrives at the dealership. We're looking for an enthusiastic, organized, and customer-focused Automotive Service Appointment Coordinator to be the friendly voice our customers hear first.
You’ll help keep our service department running like a well-oiled machine by scheduling appointments, answering questions, and making sure every customer feels valued from their very first interaction.
What You’ll Be Doing- Answer incoming service calls with energy and professionalism.
- Schedule service appointments that keep our shop operating efficiently.
- Educate customers on recommended maintenance and manufacturer service intervals.
- Respond to emails, texts, and online appointment requests.
- Reach out to customers who are due for service and help them get back on the schedule.
- Turn every customer interaction into an exceptional experience.
- Work closely with Service Advisors and technicians to ensure a smooth customer journey.
- Keep customer information accurate and up to date.
- Help create loyal customers who can’t wait to come back.
- Loves helping people and building relationships.
- Stays calm and organized when things get busy.
- Enjoys working with technology and learning new systems.
- Pays attention to the little details.
- Has previous customer service experience (automotive experience is a bonus, but we’ll train the right person).
- Experience with CDK, Dealer Mine, or other dealership software is an asset.
- Competitive salary with performance incentives.
- Fun, supportive team environment.
- Ongoing training and career development opportunities.
- Comprehensive health and dental benefits.
- Employee appreciation events and team celebrations.
- Employee pricing on vehicles, parts, and service.
- Opportunities to grow within the Canada One Auto Group family.
You enjoy talking to people, solving problems, and making someone's day a little easier. You’re the type of person who smiles when the phone rings because you know every conversation is an opportunity to create a great experience.
If that sounds like you, we’d love to have you on our team.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).